Grow Smarter with Lumopath
Unlock a clear understanding of the effort and activities that go into supporting customers, segments, and product lines to increase NRR with unparalleled efficiency.
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Why our customers love us
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What you need to manage the modern customer team
Managing the modern customer team is complicated. With work distributed across clients, stakeholders, tools, teams, and competing priorities - it's impossible to answer core business questions.
Lumopath aggregates data from all of your business tools and automatically determines the efforts and activities that go into supporting customers so that you can identify how to grow revenue with unparalleled efficiency. You'll go from relying on anecdotes to crystal-clear data for determining how to manage, scale, and prioritize customer-facing efforts.
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Understand your team
Objective measures of team and individual capacity - as well as the main time sucks - help you identify areas where you have untapped bandwidth as well as overloaded team members
Uncover untapped capacity
Identify areas where your team has untapped potential
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Hire responsibly
Use data-driven insights to hire at the right time on the right teams
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Remove drags on productivity
AI identifies topics and tasks that are draining time from the team.
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Understand your clients
Understand each client + client segment’s footprint across your entire organization to ensure your team is intentional and strategic with their efforts.
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Improve Client Prioritization
Ensure team effort aligns with revenue and that enough attention is going to the highest upside clients.
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Increase Margins
Measure support costs vs ARR to ensure healthy margins per customer segment.
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Ensure world-class support
Establish and maintain client communication goals with no process change needed.
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Keep track of key client trends
Monitor key trends and topics arising across all communication channels
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Flexible Analytics
Access insights how you want them:
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Executive Summary Reports
Receive custom reports to monitor team KPIs
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Push Alerts
AI-powered alerts ensure you're up to date on what matters
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Customizable & Embeddable Dashboards
Want to explore the data on your own? Dive deeper via customizable dashboards, or embed our insights directly into the BI platform of your choice!
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A billion dollar problem
Most teams are pulled in too many directions.
They struggle with collaboration overload, communication bottlenecks, work-life fatigue, and more. They know problems exist but don't have the tools to make things better.
Harvard Business Review
U.S. companies spend $37 billion dollars a year on meetings. 71% of senior managers view them as unproductive.
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Microsoft
Meeting volume more than doubled from 2020 to 2022 while time spent in meetings increased more than 3x.
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Superhuman
Thirty percent of workers report their biggest distractions are incoming messages and overflowing inboxes.
30
%
Calculate your savings
Enter your info below to see how much you could save in collaboration costs with CultureScience:
Total Collaboration Time Cost
20% improvement in collaboration efficiency
$1.25
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Get started in 5-minutes
Integrate your existing business tools without any coding or development time, and immediately access the insights you need to build a high-performance business.
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Connect Existing Business Tools
Integrate easily with "1-click" integrations
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Configure Settings
Align our platform with your objectives
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Improve Outcomes
Gain immediate access to insights and real-time contextual alerts
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Improve output and efficiency without sacrificing privacy for…
Individuals
Messages stay private
Individual message content, such as that found in email bodies or Slack conversations, is never visible on Lumopath.
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Business metadata only
We only process data from your existing business tools and never access data such as web browsing history or screen activity.
Companies
Data is encrypted
Data is encrypted end to end to provide a robust layer of security for your business from the moment your data is transmitted to our platform.
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Revokable Access
You can revoke permissions and remove data, at any time, with no notice required. We believe in putting you in charge of your own data.
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SOC 2 Compliant
Lumopath is both SOC2 Type I and Type II compliant and undergoes regularly scheduled 3rd-party penetration testing.
What is Lumopath?
Managing the modern customer team is complicated. Work is distributed across clients, stakeholders, tools, team, and competing priorities. This makes it incredibly difficult to know exactly where all effort is going and how to maximize your team’s potential.
Lumopath solves this. We measure and categorize activity across all business tools to understand exactly where your team’s work is going and what it takes to support each customer so that you can be the best manager and help get the most out of your team.
Who is Lumopath for?
While many teams can benefit from Lumopath, we are particularly focused on client-facing departments with b2b customers.
If your team's work is performed across a wide array of tools: email, meetings, slack, ticketing, VoIP, document creation, etc. and you want better visibility into how this time is spent so you can have informed coaching and strategy discussions, this could be a great fit!
How long does setup take?
You can implement Lumopath in just five minutes.
Do I need to train my team on how to use it?
No. By hooking directly into business communication tools, Lumopath is able to provide insights without any new processes needed on your end.
Can I customize Lumopath?
Yes! We include support for our most common use cases out of the box, but your account manager can help you set up custom measurements at no additional cost.
Who has access to the data?
You can choose who has access to Lumopath in your organization and at what level they can view data (specific individuals, teams, or the entire company). This can be changed at any time inside of our product.
Do I need a developer to set it up?
No! Lumopath is built to work with all your existing business tools with simple integrations that are quick and require no custom development.
As an employee, should I be scared?
No need to fear:
1. We don't collect or access any private messages. We still wouldn't recommend talking about Becky behind her back, but we won't be the ones to call you out on it.
2. We only connect to your business software. We don't monitor your screen, your key strokes, or any private activities - so go down a TikTok rabbit hole, buy that thing you always wanted from Amazon, and take a break to go to the bathroom! We're not watching, and we definitely don't want to.
Lumopath helps managers and employees have transparent data-driven discussions about work priorities and bandwidth, but we will never sacrifice employee privacy to accomplish this goal.
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Are you ready to get the most out of your team?